Return & Refund Policy — Lachy Gold Jewelry

All sales are final.

Due to the nature of our jewelry products, Lachy Gold Jewelry does not accept returns, exchanges, or refunds for changes of mind, incorrect size selection, style, personal preference, or buyer’s remorse, except as required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the item.

Each case will be reviewed. Depending on the circumstances and applicable law, an appropriate resolution may include repair, replacement, exchange, or refund.

Please retain the original packaging when possible.

Personalized and Custom Jewelry

All personalized and custom-made jewelry sales are final, including name pendants, engraved jewelry, photo pendants, custom designs, and specially ordered pieces.

These items cannot be returned or exchanged due to personal preference or changes of mind, except in cases of defects, production errors, or as required by law.

Discounted, Layaway, and Financed Purchases

Discounted items, layaway purchases, and financed purchases are final sales, subject to applicable consumer protection laws and the terms of any financing agreement.

Shipping and Refunds

Original shipping charges are non-refundable unless otherwise required by law or the return is due to an error by Lachy Gold Jewelry.

For verified defective or incorrect items, we will provide instructions for the appropriate resolution.

Contact Us

For assistance with an order, contact Lachy Gold Jewelry at (239) 471-8209.

Nothing in this policy limits any rights or remedies provided by applicable law.

Thank you for shopping with Lachy Gold Jewelry!